Shipping policy

Sastained Shipping Policy

1. Processing & Handling Times

  • Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays).

  • During peak periods or major promotional events, dispatch times may extend by 1–2 business days.

2. Shipping Rates & Delivery Timeframes

We deliver nationwide across New Zealand using reliable track-and-trace courier services.

Destination Estimated Delivery Time Standard Shipping Fee
Urban North & South Island 2–4 Business Days $7 (Free over$60)
Rural Delivery (NZ) 3–6 Business Days $9

Note: Deliveries to PO Boxes or Private Bags are accepted 

3. Order Tracking

Once your order has been dispatched, you will receive an automated email containing your tracking number and a direct link to track your parcel's journey.

4. Lost, Delayed, or Damaged Parcels (Your Rights Under NZ Law)

Under the New Zealand Consumer Guarantees Act, we guarantee that your products will arrive within a reasonable timeframe and in safe, undamaged condition.

  • Damaged in Transit: If your package arrives visibly damaged or leaking, please photograph the damage immediately and email [Insert Email] within 48 hours. We will arrange a replacement or refund and handle the courier claim directly.

  • Lost or Delayed Packages: If your tracking has not updated or your parcel has exceeded estimated delivery times, please contact us. We will lodge an investigation with the carrier on your behalf. If the carrier deems the parcel lost, we will send a replacement or issue a full refund promptly.

5. Authority to Leave (ATL) & Delivery Instructions

If you provide delivery instructions requesting the carrier to leave your parcel unattended (Authority to Leave), or if you set up a permanent ATL agreement with the courier company, risk passes to you once the package is delivered to the designated location. We recommend choosing a signature-required delivery if you live in an unsecure location.

6. Incorrect Address Information

Please review your shipping address carefully at checkout. If an incorrect address is provided and the parcel is returned to us, a re-delivery fee will apply. We are not responsible for lost packages resulting from an incorrect shipping address entered by the buyer.